Module 2 – Skills and strategies to communicate with Deaf individuals & Elements of non-verbal communication in the interaction between Deaf and Hearing people

Topic 1: Basics of Communication

Learning Objective

Museum workers will be able to discuss the importance of non-verbal elements of communication

Topics

• Elements of communication
  • Verbal
  • Non-verbal
• Effectiveness of verbal communication
• Types of non-verbal communication.

Learning Outcomes

• Knowledge and understanding

  • The learner identifies the elements of communication (verbal and non-verbal).
  • The learner remembers the importance of non-verbal communication.
  • The learner names the types of non-verbal communication

• Skills

  • The learner describes the importance of non-verbal elements in communication situations.
  • The learner provides examples of elements of non-verbal communication in given situations

• Values and attitudes

  • The learner is able to compare types of non-verbal communication in terms of their strengths and weaknesses.
  • The learner is able to determine the most effective and efficient types of verbal communication

Topic 2: Skills needed for effective non-verbal communication

Learning Objective

Museum workers will be able to apply the skills they have learned to communicate more effectively in a non-verbal manner

Topics

• The reciprocal nature of communication
• Emotional Awareness in communication
• Non-verbal communication signals
  • Recognising signals
  • Evaluating signals

Learning Outcomes

• Knowledge and understanding

  • The learner explains the reciprocity of communication.
  • The learner defines the significance of being aware of one’s emotional state and how that may affect communication.
  • The learner lists non-verbal signals that convey meaning in an interaction

• Skills

  • The learner develops emotional awareness in him/herself to be applied in non-verbal communication settings.
  • The learner distinguishes the meaning conveyed by common non-verbal signals

• Values and attitudes

  • The learner adapts his/her disposition to meet the needs of an individual he/she is interacting with.
  • The learner evaluates the non-verbal signals in an interaction.
  • The learner assesses the disposition of individuals he/she interacts with

Topic 3: Strategies and tips for non-verbal communication

Learning Objective

Museum workers will be able to apply strategies and tips to facilitate communication with individuals with hearing loss.

Topics

• Errors and challenges of verbal communication
• Risk assessment of non-verbal communication
  • Environmental actions
  • Endogenous actions
• One step further: actions for an inclusive museum
• Benefits of non-verbal forms of communication.

Learning Outcomes

• Knowledge and understanding

  • The learner demonstrates the challenges of communicating with individuals with hearing loss.
  • The learner explains the optimal conditions for communicating with individuals with hearing loss.
  • The learner illustrates potential actions to improve non-verbal communication.
  • The learner outlines the advantages of a non-verbally oriented communication strategy.

• Skills

  • The learner analyses the environment’s suitability for communication with individuals with hearing loss.
  • The learner makes use of the tools in his/her disposal to facilitate communication with individuals with hearing loss.
  • The learner compares the suitability of communication improvement actions based on the context.

• Values and attitudes

  • The learner formulates strategies in his/her approach to optimize non-verbal communication at the personal level.
  • The learner adapts the museum environment towards optimization for non-verbal communication at the sectional level.
  • The learner compiles strategies and proposals for optimizations pertaining to non-verbal communication, at the organization level